FAQ

Frequently Asked Questions

In-Stock Items take 1-3 business days to process and ship out.

Made-To-Order Items take 5-10 business days to ship out.

United States Packages: 4-7 days for delivery

Canadian Packages: 14-28 business days for delivery

All other countries: Up to 28 business days, can be up to 60 business days depending on local postal delays due to COVID19.

Please note due to COVID19 the shipping timeline can change at any time.

For Holiday deadlines, please see here for more specific timelines.

If you cannot locate your tracking number, please contact me and I'll assist you!

However if you ordered flat items (Stickers & Postcards) and chose the untracked option, please give it up to 14-28 business days (14 days for US, 28 for International) from your "Order Shipped" email before reaching out to me.

In a COVID19 world, package delays are becoming more of a norm. I appreciate your patience and I understand your frustration. But if it's taking an unusually long transit (2+ months, please reach out to me)

I currently cannot ship to the UK or the EU at this time due to the new VAT laws in place making it difficult for small businesses out of the country to ship there. However you may shop via my Etsy shop! If you cannot find an item on there, that is on my website - contact me at hello@monsterkittysociety.com and I'll make you a custom listing!

https://www.etsy.com/shop/monsterkittysociety/

If you ordered apparel, bags, masks, phone cases, mugs, or laptop sleeves they are all Made-To-Order with my shipping partner. They ship on average 4-7 business days after you place your order. Please be on the lookout for the second tracking number.

If you didn't order any made-to-order items please contact me immediately with you order number.

You can see our full returns & exchanges policy here however to start the process please contact me first.

While I'd love to travel and see all of you, travel is expensive (especially with 5-6 bags of luggage for my booth). I tend to stick around the Southeast Region of the US and I'm looking to expand my reach as I can.

I have gone as far north as Washington DC, far west as to Tulsa, OK, and far south as New Orleans, LA. So I will go anywhere within that circle on a regular basis.

Currently my commissions are closed. I tend to only open it once a year, if at all. Please sign up to my email list if you want to keep in the know if that changes!

Yes! I am on Handshake - where some of my pins and patches are available.

However, if you wanted to have a one-time bulk order (25+ items) for a subscription box, birthday party, wedding favors, etc - please contact me for further pricing.