Frequently Asked Questions
In-Stock Items are processed within 1-3 business days. Made-To-Order items are processed between 4-7 business days on average, COVID-19 may cause additional delays.
In-Stock Items ship separately from Made-To-Order items.
If you have an urgent order needed by a certain time, please email me prior to ordering to see if that particular item will make it in time.
Expected Delivery Times After Shipment:
Domestic U.S. Orders: 4-14 Business Days
International Orders: 14-45 Business Days. Business Days are Monday - Friday, Excluding Weekends and National Holidays.
I got charged an extra fee when it arrived! Why?
If you are from outside of the United States - You are responsible for all import/customs fees. These fees are set up from your local government and we have absolutely no control over what they charge you for international purchases. We will not commit mail fraud (marking it as a Gift) so you avoid paying your taxes. If you refuse the package once it's arrived in your country and it is shipped back to us intact and undamaged, you can receive a refund for the items purchased but NOT the shipping paid.
For U.S. Customers - Please email me immediately with your Order # and the receipt of what you were charged from USPS. There may have been a weight issue and you will be refunded for the extra fee charged.
Unfortunately due to new VAT laws that went into effect January 1, 2021. It makes it difficult and very expensive for small businesses outside of the UK to sell to UK customers. I have re-opened my Etsy shop for UK customers as Etsy will handle VAT on my behalf. If there is anything on my shop that isn't on Etsy, I will make you a custom listing. Browse my Etsy Shop Here: https://www.etsy.com/shop/monsterkittysociety/
Items that CANNOT be returned/exchanged include:
- Custom or personalized items (Ex: Custom Monster Kitty Charms)
- Gift Cards
- Items on Sale (Seconds Pins, Lucky Bags)
-Print-on-Demand items - including, but not limited to apparel, tote bags, blankets, and mugs
Personal Commissions (For Personal Use Only) are closed currently to the public.
Commercial Use Commissions & Licensing Rights are open - Please email me for full quote.
If you're interested in stocking our work, please just get in touch - Let us know a little bit about your shop and why you'd like to have Monster Kitty Society on board, and we'll discuss further details!